Legal

Privacy Policy

Effective date:

TelosConnect ("we," "us," or "our") operates the website at telosconnect.co (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or contact us through it. Please read it carefully.

By using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

Information you provide directly

When you fill out a contact form, request a consultation or quote, or otherwise reach out to us, we may collect:

  • Your name
  • Your email address
  • Your phone number
  • Your company name
  • The content of your message or inquiry

Information collected automatically

When you visit the Site, we may automatically collect certain technical information, including:

  • Your IP address and approximate geographic location
  • Browser type and version
  • Pages visited and time spent on the Site
  • Referring URL
  • Device type and operating system

This information is collected through standard server logs and, if enabled, analytics tools. See the "Cookies and Analytics" section below.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and fulfill requests for consultations or quotes
  • Communicate with you about our services
  • Improve the Site and our services based on usage patterns
  • Comply with applicable legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Ever.

3. SMS Communications

By providing your mobile phone number and submitting a contact form on this Site, you consent to receive SMS text messages from TelosConnect related to your inquiry, scheduled consultations, or follow-up communications.

  • Message frequency: Message frequency will vary based on your inquiry and our communications with you.
  • Message and data rates: Standard message and data rates may apply depending on your mobile carrier and plan.
  • Opt-in: You may opt into SMS messages from TelosConnect by texting START to 615-682-8482. To opt out at any time, reply STOP. For assistance, reply HELP. Message and data rates may apply. Messaging frequency may vary.
  • Opt-out: You may opt out of SMS messages from TelosConnect by replying STOP to any message that we have sent you. By doing this, you will not receive any further SMS communications. To opt back in at any time, reply START.
  • Help: Reply HELP to any message for assistance, or contact us directly at info@telosconnect.co.

We do not share your mobile phone number with third parties for their marketing purposes. Your number is used solely for communications related to your inquiry or engagement with TelosConnect.

Participation in SMS communications is not a condition of purchasing any service.

4. How We Share Your Information

We may share your information in limited circumstances:

  • Service providers: We may share information with trusted third-party vendors who assist us in operating the Site or conducting our business (such as email hosting or form processing), subject to confidentiality agreements.
  • Legal compliance: We may disclose information if required to do so by law or in response to valid legal process.
  • Business transfers: If TelosConnect is acquired or merged with another company, your information may be transferred as part of that transaction.

We do not share your personal information with technology vendors, carriers, or other third parties without your explicit consent.

5. Cookies and Analytics

The Site may use cookies — small text files placed on your device — to improve your experience and analyze how the Site is used.

You may configure your browser to refuse cookies or to alert you when cookies are being sent. Note that some features of the Site may not function properly if cookies are disabled.

We currently use [analytics provider] to understand Site usage. This provider may set cookies and collect usage data in accordance with their own privacy policies. We do not use this data to personally identify visitors.

6. Data Retention

We retain personal information you submit through contact forms for as long as necessary to respond to your inquiry and for a reasonable period thereafter for recordkeeping purposes. You may request deletion of your information at any time (see "Your Rights" below).

7. Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your information
  • The right to opt out of certain uses of your information

To exercise any of these rights, please contact us at the address below. We will respond to your request within a reasonable timeframe.

9. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Note: This privacy policy is provided as a baseline and should be reviewed by qualified legal counsel before publication to ensure compliance with applicable laws, including GDPR, CCPA, and any industry-specific regulations relevant to your business.